Please read carefully and thoroughly prior to booking an appointment. All service sales are FINAL, i.e no refunds.
Consultation Policy:
Consultations are provided to clients who need a recommendation as to which package will fit their servicing needs. All consultations are free of charge!
In order to properly recommend a service, Big Jay's requires clients to:
upload pictures of the servicing vehicle,
upload videos of the servicing vehicle, and
a brief description of the vehicle's conditions.
After submitting this information via text to 919.521.1303, Big Jay's will review all relevant information and follow up with a written recommendation and a quote via preferred contact method. To book the service recommended, the client will have to confirm via email or text message that they would like to proceed with booking. Upon written confirmation, a deposit will be required in order to make an appointment.
Booking Policy
To secure your appointment, a non-refundable $30 deposit will be required to any of the following platforms:
Apple Pay: 919.521.1303
CashApp: $BigJaysDetailing
Venmo: @bigjaysdetailing
Zelle: 919.521.1303
Location will be sent via written communication after deposit is confirmed.
Late/Cancellation Policy
Here at Big Jay's, we understand that things happen! That is why we offer a 15-minute grace period for all appointments in the event that you are late to your appointment. We do ask for you to let us know ASAP when you know that you will be running late to your appointment.
An additional $20 fee will be added to your final bill if you contact us after the alloted grace period. If you contact us after the grace period, we cannot guarantee that we will be able to service you due to other scheduled appointments. In these circumstances, the appointment will be reviewed on a case-by-case basis in order to determine if there is appropriate time to complete the service. If there is not enough time, rescheduling will be needed and the deposit will be forfeited.
If you need to cancel your appointment, your deposit will be forfeited. However, if you contact us within 30-minutes past your appointment time to reschedule, your deposit may be transferred to your rescheduled appointment. This deposit transfer is only valid for one appointment reschedule. If you must reschedule again from the original appointment, your deposit will be forfeited from the original appointment and a new deposit will be required to be submitted.
If you do not contact us within the grace period, the appointment will be immediately cancelled.
Service Time
The service time can vary from 1.5 hours to 3.5 hours depending on the service package you select and the conditions of your vehicle.
An estimated service time will be provided to you upon confirmation of services selected and review of the pictures/videos uploaded. Please keep in mind car detailing is an art; to ensure the best results, patience is key. Furthermore, the detailer may notice areas of focus that the client missed in the initial assessment which may require additional time.
Housekeeping Rules
If you are booking to drop your car off, you will be directed to a seated area outside of the shop upon arrival. Please refrain from being in the immediate proximity of the detailer for safety reasons. Please be mindful of the detailer's and surrounding individuals' spaces.
Photo/Video Release Consent Clause
For promotion and marketing purposes, Big Jay's Detailing will take before and after pictures of your vehicle and will upload it to social media channels including (but not limited to) Instagram, Facebook, Twitter, Tik Tok, Youtube, etc.
Limitation of Liability Disclaimer
Under no circumstances shall the company or its partners, suppliers or licensors be held liable for any indirect or direct consequential, special or exemplary damages, arising out of or in connection from services rendered. Company is not liable for risk(s) of injury or actual injury to client due to accidental or incidental occurrences or from obstructing the company's operations. Booking with Big Jay's Auto Detailing serves as written and acknowledged consent of the forementioned clauses.