Please read carefully before booking—because at Big Jay’s, the details (and the fine print) matter.

All service sales are final. No refunds will be issued after booking.

🔍 Consultation Policy

Not sure what your ride needs? Let us guide you.

We offer free consultations to help recommend the right service for your vehicle.

To receive a quote: 

• Upload photos of your vehicle

• Upload videos (if possible)

• Provide a brief description of the condition

Send all info via text to 980.382.2547 or email at bigjaysautodetail@gmail.com.
We'll review and respond with a written quote and suggested package. Once you confirm (via text or email), a deposit is required to secure your appointment.

⏰ Late Arrival & Cancellation Policy

We get it—life happens. Just keep us in the loop.

At Big Jay’s, we understand that delays and unexpected situations can come up. If you’re running late, please let us know as soon as possible—communication is key and greatly appreciated.

A 20-minute grace period is allowed for late arrivals. If you contact us before the grace period ends, no problem—we’ll do our best to keep your slot.

If we don’t hear from you within the grace period, your appointment may be automatically canceled and you’ll forfeit your slot.

Need to cancel or reschedule?

Please give at least 24 hours' notice so we can adjust our schedule accordingly. Late cancellations or multiple reschedules may result in service restrictions or require prepayment for future bookings.

⏳ Service Time Expectations

Great results take time. Your patience pays off.

Detailing times vary from 1.5 hours to overnight, depending on your service and your vehicle’s condition. You'll receive an estimated service time after we assess your vehicle. Note: additional issues may be identified on-site that could require more time to ensure the highest quality work.

🧼 Shop Etiquette

Let us focus—so your ride can shine.

For your safety and ours:

• Please avoid hovering or standing too close to the detailer. 

• Respect all working areas and other individuals on-site.

📸 Photo & Video Release

Your shine might go viral.

Big Jay’s reserves the right to take before-and-after photos/videos of your vehicle for use on platforms like Instagram, TikTok, YouTube, Facebook, and more. These visuals help us show real results and build trust with future clients.

⚠️ Limitation of Liability

By booking, you agree to the terms below.
Big Jay’s Auto Detailing is not liable for: 

• Any indirect, direct, incidental, or special damages

• Injuries to clients due to accidents or interference during service

• Obstruction or disruption of operations on-site

Booking a service with Big Jay's Auto Detailing and Jacob Graham confirms your agreement to all disclaimers, terms, and conditions listed above.